Shipping policy
Shipping Policy – Jersey HQ
Last Updated: June 2026
Welcome to Jersey HQ! We are committed to delivering your soccer jerseys safely and efficiently throughout South Africa.
Processing Times
* All orders are processed within 1–3 business days after payment has been confirmed.
* During peak seasons, promotions, or public holidays, processing times may be slightly longer.
Delivery Times
Estimated delivery time: 2–7 business days nationwide.
Please note that delivery times are estimates and may vary due to factors such as courier operations, weather conditions, public holidays, and delivery location.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly advertised on our website.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS, allowing you to monitor your shipment’s progress.
Delivery Address
Customers are responsible for providing accurate delivery information. Jersey HQ cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
Delayed or Lost Packages
While we work with reliable courier partners, unforeseen delays may occasionally occur. If your order has not arrived within the expected delivery timeframe, please contact our support team and we will assist in tracking your package.
Damaged Parcels
If your order arrives damaged:
1. Take clear photos of the package and product.
2. Contact us within 48 hours of receiving your order.
3. Our team will review the issue and provide a suitable resolution.
Order Changes and Cancellations
Orders may only be modified or cancelled before they have been processed for shipment. Once an order has been dispatched, changes or cancellations cannot be guaranteed.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact our customer support team.
Jersey HQ
Email: support@jerseyhq.co.za
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (SAST)
Thank you for choosing Jersey HQ. We appreciate your support and look forward to helping you represent your favorite team in style! ⚽🏆